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Your order has been placed successfully if you have received an email confirmation from us. If you placed an order, byt have not received a confirmation within 48 hours, please contact us at bird@feelgoodbird.com
All orders are custom-made specially for you and therefore our production time estimate can vary between one and three weeks depending on the season and the size of your order.
We are shipping worldwide and delivery is organized by USPS, Fedex, DHL Express or International tracked for international orders. For the following countries, DHL is currently the only option available:
Angola, Bahrain, Botswana, Comoros, Cyprus, Democratic Republic of the Congo, Egypt, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Lesotho, Madagascar, Malawi, Mauritius, Mozambique, Namibia, Oman, Qatar, Saudi Arabia, Seychelles, South Africa, Swaziland, Syria, Tanzania, Turkey, United Arab Emirates, Yemen, Zambia, Zimbabwe
Tracking is available on all orders to USA and Canada. International orders shipped with regular service are not trackable once they leave the USA. Express orders (DHL) can be tracked in transit.
Custom printed orders are non-refundable. If there is an issue with your order we will be happy to work with you to come to a solution. Please refer to our terms and conditions to see if the issue falls into our allowable range. Since all of our items are handmade, there may be varitations between or even within an order.
Items are not returnable due to sizing issues. Since all garments are printed and made-to-order, we cannot replace/remake a garment that was not ordered in the correct size. Please choose the correct size by referring to our measurement charts.
In order to resolve cases, we must be contacted within a reasonable amount of time from the product shipping date. For any issue regarding an order, we must be contacted with 10 days of the ship date for Canadian and US orders or within 15 days for international orders or we may not be able to help resolve the issue.
We accept major credit cards, such as Visa and Mastercard, as well as PayPal.
Machine wash delicate or hand wash separately for the first 2 washes with a full water setting to remove excess ink in cold water. Add half a cup of vinegar to wash water per product and wash with a mild detergent. Do not leave sitting wet after the wash. Move to the dryer immediately and tumble dry on a low heat setting or hang to dry. Can be dry cleaned. Iron on low heat setting.
Machine wash separately for the first 2 washes with a full water setting to remove excess ink in cold water. Add half a cup of vinegar to wash water per product and wash with a mild detergent. Do not leave sitting wet after the wash. Move to the dryer immediately and tumble dry on a regular setting. Do not bleach. Can be dry cleaned. Iron on regular to high heat setting.
